Everything you need to know about our shipping policies, weight calculations, and service terms
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Chargeable weight is the weight used to calculate the rate. It will be either Actual weight or Volumetric weight, whichever is higher.
The weight of the items displayed on the weighing scale.
L × B × H (in cms) ÷ 5000
Actual weight or Volumetric weight, whichever is higher, will be charged.
Increase fraction of weight to next Kg if it is above 100 gms (e.g., 1.101 kg will be considered as 2 Kg / 2.101 kg will be considered as 3 Kg).
If the shipment is not dense but bigger in size, take Length × Breadth × Height in centimeters and divide it by 5000 to get the volumetric weight.
Refer to Khichad Claim settlement policy to claim compensation against any damage, losses, and service failures or cases acceptable as per insurance companies, carriers like Airlines, Railways, and Transport industry.
All claims must be submitted within 15 days from the date of booking of the consignment on the official consignment note.
Claim settlement is subject to carrier's notification mentioned on the reverse of the shipper copy.
Claim settlement is subject to terms and conditions mentioned in the quotation submitted at the time of signing of contract.
Claims will be accepted in the format of official claim form with supporting evidences, approvals with signature of the concern department head, branch head etc. Incomplete forms will not be accepted.
The claim form will be verified and checked by the corporate claim department.
The invoice value declared at the time of booking will be considered for settlement. No alteration and changes will be allowed after booking.
In case the customer has taken per kg insurance policy, the claim amount will be restricted to Rs. 2,000 per kg.
If the shipment is insured by client, the Company will provide necessary evidences required like Certificate of Facts (COF) against any damage or losses.
The management will take final call to accept/reject the claim, in part or full.
Claims NOT Accepted For:
The conditions of carriage printed overleaf on our consignment note/airway bill are binding on the customer.
Maximum liability per uninsured consignment shall be the invoice value or Rs. 1,000/- (Rupees One Thousand only), whichever is lower.
For non-Document consignments not insured directly by the Customer, risk surcharge at 2% of invoice value for Non Furnishing Industry and Rs. 2/- per Kg for Furnishing Industry customers with maximum liability up to Rs. 1 lac.
The Company will compensate to the extent decided in case of damages/loss during transit. Claims will be settled provided all supporting documents are furnished within stipulated time.
No claim for loss will be accepted after 30 days from the date of booking.
In case of loss or damage if insured, claim will be settled as per terms and conditions. Freight charges for that shipment will not be refunded.
The Company will not be responsible for any loss due to delays caused by accidents, riot, strike, airline/railway delays, natural calamities, or causes beyond Company control.
25%
Domestic Fuel Surcharge
A fuel surcharge is a flat rate that allows the cost of fuel to be incorporated into shipping rates in a fair manner. It accounts for fluctuating fuel prices and the average cost of transporting goods.
To ensure that packages are delivered safely and securely, follow these packaging guidelines:
Download our standard indemnity letter format for special shipments requiring additional documentation.
KYC establishes trust in a business relationship and gives organization an insight into the nature of customer activities. They are a crucial part of the onboarding process while availing services from Khichad Cargo.
GST Transporter ID
27AAMCK2357F1ZE
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