Before Pickup Scheduled
Free
Refund: 100%
After Pickup Assignment
10%
Refund: 90%
After Pickup (RTO)
50%
Refund: 50%
In-Transit (Redirect)
Variable
Refund: Minus charges
At Khichad Logistics, we understand that plans can change. Our cancellation policy is designed to be fair and transparent, allowing you flexibility while managing our operational commitments. Please review the terms below before cancelling your shipment.
Orders can be cancelled free of charge before the pickup is scheduled. Once a pickup has been assigned to a messenger, a partial cancellation fee may apply. After the package has been picked up, cancellation is subject to our Return to Origin (RTO) charges. We recommend cancelling as early as possible to avoid any fees.
You can cancel your order through multiple channels: Log into your customer portal and navigate to "My Shipments" to cancel pending orders. Call our customer support at +91 98204 25610 during business hours. Email us at info@khichadlogistics.com with your order number and cancellation request. Cancellations are processed within 2-4 hours during business hours.
If you cancel before the pickup is scheduled or before the messenger arrives, you will receive a full refund of all shipping charges within 5-7 business days. No cancellation fee will be charged. This is the recommended time to cancel if you need to make changes to your shipment.
Once a messenger has been assigned for pickup but has not yet collected the package, a 10% processing fee may apply. This covers the operational costs of scheduling and resource allocation. The remaining amount will be refunded to your original payment method within 5-7 business days.
If the package has already been picked up, cancellation will initiate a Return to Origin (RTO) process. RTO charges equal to 50% of the original shipping cost will apply. The package will be returned to the pickup address within 3-5 business days. The remaining balance, minus RTO charges, will be refunded.
Shipments that are already in transit cannot be cancelled but can be redirected or held at our nearest facility. Redirection charges may apply based on the new destination. If you refuse delivery, the package will be returned, and applicable RTO charges will be deducted from your refund.
Orders may be automatically cancelled in the following scenarios: Payment failure or verification issues (full refund provided), Invalid or incomplete address details (after 3 failed contact attempts), Restricted or prohibited items discovered during pickup (minus inspection fees), Service unavailability in the destination area (full refund provided).
For bulk orders (10+ shipments), special cancellation terms apply. Contact our business support team for bulk cancellation requests. Partial cancellations of bulk orders are allowed, and cancellation fees will be calculated on a per-shipment basis. Enterprise customers should refer to their service agreement for specific terms.
Monthly pickup subscriptions can be cancelled with 7 days notice before the next billing cycle. Annual subscriptions can be cancelled with pro-rated refunds for unused months. Recurring scheduled pickups can be modified or cancelled at any time through your dashboard without penalty.
Refund processing times vary by payment method: Credit/Debit Card: 7-10 business days. UPI: 3-5 business days. Net Banking: 5-7 business days. Digital Wallet: 2-3 business days. Cash on Delivery (prepaid): 7-14 business days via bank transfer. You will receive email confirmation once the refund is initiated.
The following orders cannot be cancelled: Shipments already delivered or out for delivery, Perishable goods once picked up, Custom clearance shipments after documentation submission, Express/Same-day shipments after pickup, Orders with confirmed delivery appointments. In these cases, please coordinate with our support team for alternatives.
For any cancellation queries or assistance, reach out to our support team at info@khichadlogistics.com or call +91 98204 25610 (Monday-Saturday, 9 AM - 6 PM IST). Our team will guide you through the cancellation process and clarify any applicable charges before proceeding.